Privacy Policy

Luma ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect certain information about you, including:

Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)

We do not store full payment card details on our servers.

Device Information

We may automatically collect information about your device, including:

IP address
Browser type
Time zone
Cookies and similar tracking technologies

This information helps us understand how visitors use our site and improve performance.

How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Communicate with you about your order or account
Provide customer support
Improve and optimize our website
Prevent fraud and enhance security
Send marketing or promotional emails (only if you opt in)

Cookies

Our site uses cookies and similar technologies to:

Enable core site functionality
Remember user preferences
Analyze site traffic and performance

You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

Sharing Your Information

We may share your personal information with trusted third parties to help us operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting and analytics services

We do not sell or rent your personal information to third parties.

We may also disclose information if required to comply with applicable laws, regulations, or legal processes.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your personal information

To exercise these rights, please contact us using the information below.

Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@lumapouch.com